I've used nothing but HP (computers, printers, calculators, etc.) for 11 years....they've always been good, dependable machines. For quite a long while; the tech support was excellent....but in the last 3 years; since they began out sourceing tech to India; they've have gone down the tubes. (as well as the myriad of other U.S. companies have moved their operations to India.) Hell; you have to specifically ask to have someone to speak with someone that doesn't have such a strong accent so you are able to understand them.
Anyway...back on track...Good machines...they still offer great service. But if you want service; I suggest tech requests should be done via e-mail and their chat with tech's....at least they transend the accent barrier.