Jason at Doombot has developed a process for reaching intelligent life at XBOX customer service. He discovered this easy 4-step procedure thanks to a XBOX 360 that enjoys not reading discs.
1. Call 1-800-4-MY-XBOX. 2. Get a reference number for your problem as quickly as possible. You may need to say "I already did that" when they try to make you do the troubleshooting script, just to expedite the process. 3. Hang up and call the escalated support number, 866-506-3826. 4. Talk to someone who knows what they're doing.